Terms of Service

Terms of Service

OVERVIEW

This website is operated by VIRGO UAP PHARMA PRIVATE LIMITED. Throughout the site, the terms “we”, “us”, “our” and “Virgo UAP” refer to VIRGO UAP PHARMA PRIVATE LIMITED.

VIRGO UAP PHARMA PRIVATE LIMITED operates this website and offers products, information, tools and services to you, the user, subject to your acceptance of all terms, conditions, policies and notices stated on this website.

Legal Name: VIRGO UAP PHARMA PRIVATE LIMITED
GSTIN: 24AAACV6298E1Z7

Registered/Business Address:
SURVEY No. 423/98-B, MAHAGUJARAT INDUSTRIAL ESTATE,
BAVLA - SARKHEJ HIGHWAY, At MORAIYA, TALUKA - SANAND,
Dist. AHMEDABAD, Ahmedabad, Gujarat – 382213, India.

By visiting our website and/or purchasing products from us, you engage in our “Service” and agree to be bound by these Terms of Service (“Terms”), including any additional terms, conditions and policies referenced herein or available through hyperlinks on this website.

These Terms apply to all users of the website, including without limitation visitors, browsers, customers, vendors, merchants and contributors of content.

Please read these Terms of Service carefully before accessing or using our website. By accessing or using any part of the website, you agree to be bound by these Terms. If you do not agree to all the terms and conditions contained herein, you should not access or use this website or purchase products through it.

Any new features, products, services or tools added to the website shall also be subject to these Terms. We reserve the right to update, change or replace any part of these Terms by posting updates and/or changes on this page. It is your responsibility to check this page periodically for changes. Your continued use of or access to the website following the posting of changes constitutes acceptance of those changes.

SECTION 1 – ONLINE STORE TERMS

By agreeing to these Terms, you confirm that you are of legal age in your jurisdiction to enter into a binding agreement, or that you are of legal age and have provided consent for any minor dependents under your supervision to use this website.

You may not use our products or services for any unlawful or unauthorized purpose, nor may you violate any applicable laws or regulations while using our Service.

You must not transmit worms, viruses, malware or any other code of a destructive nature.

A breach or violation of any of these Terms may result in immediate termination of your access to our Services.

SECTION 2 – GENERAL CONDITIONS

We reserve the right to refuse service, cancel or restrict an order to any person for any lawful reason and at any time.

You understand that information submitted through the website, other than sensitive payment information, may be transferred through various networks and may involve technical changes necessary to conform to connecting networks or devices.

Payment information is handled through applicable secure payment mechanisms and third-party payment service providers, where applicable.

You agree not to reproduce, duplicate, copy, sell, resell, exploit or commercially use any portion of the Service, access to the Service, website content, product information or other website materials without our express written permission.

The headings used in these Terms are included for convenience only and shall not limit or otherwise affect these Terms.

SECTION 3 – ACCURACY, COMPLETENESS AND TIMELINESS OF INFORMATION

We make reasonable efforts to ensure that information displayed on this website is accurate and up to date. However, we do not warrant that all information made available on the website will always be accurate, complete, current or error-free.

The material provided on this website is intended for general information and product-related purposes and should not be relied upon as the sole basis for making medical, healthcare or other professional decisions.

Product information, descriptions, images, prices, availability and other website content may be updated or modified from time to time.

Historical information, where provided, may not represent current information and is provided for reference purposes only.

We reserve the right to modify website content at any time. However, we are not obligated to update every piece of information on the website.

SECTION 4 – MODIFICATIONS TO THE SERVICE AND PRICES

Prices of products displayed on our website are subject to change without prior notice.

We reserve the right to modify, suspend or discontinue any product, service, feature or portion of the website at any time, with or without notice.

We shall not be liable to you or any third party for any modification, price change, suspension or discontinuation of the Service.

Product prices displayed on the website are inclusive of applicable taxes unless otherwise stated.

SECTION 5 – PRODUCTS OR SERVICES

Certain products and services may be available exclusively through our online store.

We make reasonable efforts to display product images, colours, packaging and product information as accurately as possible. However, actual product appearance may vary slightly due to screen settings, photography, packaging updates or manufacturing variations.

Product availability may vary from time to time. Products may be temporarily unavailable or discontinued without prior notice.

We reserve the right to:

  • Limit quantities of products purchased by a customer.

  • Refuse or cancel orders where necessary.

  • Discontinue any product.

  • Modify product descriptions and specifications.

  • Modify product prices and promotional offers.

  • Restrict sales where required by applicable law or regulatory requirements.

All product descriptions, prices and offers are subject to change without notice.

We do not warrant that the quality of products, services or information obtained through the website will meet every customer's individual expectations.

SECTION 6 – AYURVEDIC, WELLNESS AND PRODUCT INFORMATION

Products available through Virgo UAP may include Ayurvedic products, proprietary formulations, traditional preparations, nutraceuticals and other wellness products.

Information provided on product pages is intended to describe the product, its ingredients, traditional uses, directions of use and other relevant information as applicable.

Product information should not be interpreted as a substitute for consultation with a qualified physician, Ayurvedic practitioner, healthcare professional or other qualified professional.

Customers should carefully read the product label, ingredients, dosage/directions and applicable warnings before using any product.

If you are pregnant, breastfeeding, taking medication, have an existing medical condition, have allergies or have any concern regarding the use of a product, consult an appropriately qualified healthcare professional before use.

Do not exceed the recommended dosage or directions stated on the product packaging unless advised by a qualified healthcare professional.

Virgo UAP does not guarantee that a product will produce a particular individual result, as results may vary from person to person.

SECTION 7 – ACCURACY OF BILLING AND ACCOUNT INFORMATION

We reserve the right to refuse, limit or cancel any order placed through our website.

We may, at our discretion, restrict quantities purchased per person, household, account, payment method, billing address or shipping address.

If we modify or cancel an order, we may attempt to notify you using the email address, telephone number, billing address or other contact information provided at the time of purchase.

You agree to provide current, complete and accurate purchase and account information for all transactions made through our website.

You agree to promptly update your account information, including your email address, telephone number and other relevant details, so that we can complete your transactions and contact you when necessary.

SECTION 8 – OPTIONAL THIRD-PARTY TOOLS

We may provide access to third-party tools or services over which we do not have control or direct supervision.

Such tools and services may be provided on an “as is” and “as available” basis.

We shall not be responsible for any loss, damage or liability arising from your use of third-party tools or services.

Your use of any optional third-party tools is at your own discretion and risk.

You should review the terms and policies applicable to such third-party services before using them.

Any new services, features or tools introduced through the website in the future shall also be subject to these Terms.

SECTION 9 – THIRD-PARTY LINKS

Certain content, products, services or features available through our Service may include materials provided by third parties.

Third-party links on our website may direct you to websites that are not affiliated with Virgo UAP.

We are not responsible for examining or evaluating the content, accuracy, privacy practices, availability or policies of third-party websites.

We shall not be liable for any damage, loss or claim arising from your use of third-party websites, products, services or resources.

Any complaints, claims or questions regarding third-party products or services should be directed to the relevant third party.

SECTION 10 – USER COMMENTS, FEEDBACK AND OTHER SUBMISSIONS

If you submit comments, reviews, suggestions, ideas, proposals, plans or other materials to us, whether through the website, email or any other communication channel, you agree that we may use such submissions for business, marketing, product-development or other legitimate purposes, subject to applicable law.

You agree that your submissions will not:

  • Violate any third-party rights.

  • Contain unlawful, abusive, defamatory or offensive material.

  • Contain malware, viruses or other harmful code.

  • Misrepresent your identity.

  • Contain misleading or fraudulent information.

  • Violate applicable laws or regulations.

We reserve the right to remove or moderate content that we reasonably believe violates these Terms or applicable law.

SECTION 11 – PERSONAL INFORMATION

Your submission of personal information through the website is governed by our Privacy Policy.

By using the website, you acknowledge that you have reviewed the applicable Privacy Policy and understand how your information may be collected, processed and used.

SECTION 12 – ERRORS, INACCURACIES AND OMISSIONS

Occasionally, information on our website may contain typographical errors, inaccuracies or omissions relating to product descriptions, pricing, promotions, offers, shipping charges, transit times or product availability.

We reserve the right to correct errors, inaccuracies or omissions and to update or cancel orders where information is found to be inaccurate, including after an order has been submitted.

Where an order is affected by a material pricing or product information error, we may contact the customer regarding the available options.

We are not obligated to update, amend or clarify information except where required by applicable law.

SECTION 13 – PROHIBITED USES

You are prohibited from using the website or its content:

(a) for any unlawful purpose;

(b) to solicit others to participate in unlawful activities;

(c) to violate applicable laws, rules or regulations;

(d) to infringe or violate our intellectual property rights or the intellectual property rights of others;

(e) to harass, abuse, insult, harm, defame, slander, disparage, intimidate or discriminate against any person;

(f) to submit false, misleading or fraudulent information;

(g) to upload or transmit viruses, malware or any other malicious code;

(h) to collect or track the personal information of others without lawful authority;

(i) to spam, phish, pharm, pretext, spider, crawl or scrape the website or its content without authorization;

(j) for any unlawful, obscene or fraudulent purpose; or

(k) to interfere with or circumvent security features of the website or related services.

We reserve the right to terminate or restrict your access to the Service if you violate these prohibited-use provisions.

SECTION 14 – DISCLAIMER OF WARRANTIES; LIMITATION OF LIABILITY

We do not guarantee that your use of the Service will be uninterrupted, timely, secure or error-free.

We do not warrant that information, results or materials obtained through the Service will always be accurate, reliable or suitable for your individual requirements.

The website, Service and products made available through the Service are provided on an “as is” and “as available” basis, except where otherwise expressly stated or required by applicable law.

To the maximum extent permitted by applicable law, VIRGO UAP PHARMA PRIVATE LIMITED, its directors, officers, employees, affiliates, agents, contractors, suppliers, service providers and licensors shall not be liable for indirect, incidental, special, consequential or punitive damages arising from your use of the website or products purchased through the website.

Nothing in these Terms shall exclude or limit any liability that cannot legally be excluded or limited under applicable law.

SECTION 15 – INDEMNIFICATION

You agree to indemnify, defend and hold harmless VIRGO UAP PHARMA PRIVATE LIMITED, its directors, officers, employees, affiliates, agents, contractors, suppliers, service providers and licensors from claims, liabilities, damages, losses, costs and expenses, including reasonable legal expenses, arising from:

  • Your breach of these Terms.

  • Your violation of applicable laws.

  • Your violation of third-party rights.

  • Your misuse of the website or Service.

  • Your unauthorized use of website content or services.

SECTION 16 – SEVERABILITY

If any provision of these Terms is determined to be unlawful, invalid or unenforceable, such provision shall be enforced to the maximum extent permitted by applicable law.

The invalid or unenforceable portion shall be deemed severed from these Terms and shall not affect the validity and enforceability of the remaining provisions.

SECTION 17 – TERMINATION

These Terms shall remain effective unless terminated by you or by us.

You may discontinue your use of the website at any time.

We may suspend or terminate your access to the website or Service if we reasonably believe that you have violated any provision of these Terms or applicable law.

Any obligations or liabilities incurred before termination shall survive termination where applicable.

SECTION 18 – ENTIRE AGREEMENT

These Terms, together with our Privacy Policy, Shipping Policy, Return/Refund/Cancellation Policy and any other policies or operating rules posted on this website, constitute the entire agreement between you and VIRGO UAP PHARMA PRIVATE LIMITED regarding your use of the website and Service.

Our failure to enforce any provision of these Terms shall not constitute a waiver of that provision or any other right.

SECTION 19 – GOVERNING LAW AND JURISDICTION

These Terms of Service and any separate agreements through which we provide Services shall be governed by and interpreted in accordance with the laws of India.

Subject to applicable law, disputes arising from or relating to the website, products, transactions or these Terms shall be subject to the jurisdiction of the competent courts having jurisdiction over Ahmedabad, Gujarat, India.

SECTION 20 – CHANGES TO TERMS OF SERVICE

We reserve the right to update, modify or replace any part of these Terms of Service at our discretion.

The updated version will be posted on this page with the revised date where applicable.

It is your responsibility to review this page periodically for changes.

Your continued use of the website after changes have been posted constitutes acceptance of the revised Terms.

SECTION 21 – TAXES AND DUTIES

All product prices displayed on the website are inclusive of applicable taxes unless otherwise specifically stated.

Applicable GST and other statutory taxes shall be charged in accordance with prevailing Indian laws and regulations.

GSTIN: 24AAACV6298E1Z7

VIRGO UAP PHARMA PRIVATE LIMITED reserves the right to modify tax-related information where required by changes in applicable laws or regulations.

SECTION 22 – SHIPPING AND DELIVERY

Virgo UAP provides delivery services across India.

Shipping charges, where applicable, shall be displayed during the purchasing or checkout process.

The website currently provides free shipping on orders above ₹999, subject to the applicable terms of the offer.

Delivery timelines may vary depending on the destination, product availability, logistics partner, weather, public holidays, regulatory restrictions and other circumstances beyond our reasonable control.

Once an order has been handed over to the applicable logistics or delivery partner, delays caused by circumstances beyond our reasonable control shall not automatically constitute a breach of these Terms.

Customers should ensure that the shipping address, contact number and other delivery information provided during checkout are accurate.

SECTION 23 – ORDER CANCELLATION, RETURN AND REFUND

Orders may be cancelled only in accordance with our applicable Cancellation, Goods Return and Refund Policy.

As per the current policy published on the Virgo UAP website, confirmed orders may be cancelled where the ordered product is unavailable in stock. For other cancellation requests, the applicable goods-return policy shall apply.

Goods eligible for return must be returned within 15 days of receipt, subject to the conditions stated in the applicable Return Policy.

Returned goods must generally be:

  • In their original condition.

  • Returned with the original packaging.

  • Securely wrapped.

  • Accompanied by the delivery slip.

  • Returned at the customer's risk and cost, where applicable.

Virgo UAP is not generally obligated to collect or recover returned goods from the customer unless otherwise agreed.

For complete conditions, customers should refer to the current Cancellation, Goods Return and Refund Policy published on the website.

SECTION 24 – REFUNDS

Where a refund is approved under the applicable Refund Policy, the refund shall be processed in accordance with the payment method and applicable refund procedure.

The current Virgo UAP refund policy states that, after receipt of eligible returned goods, the purchase price of the goods may be credited back excluding applicable shipping/return and handling charges, where applicable, within the stated refund period.

Where an ordered product is unavailable in stock, Virgo UAP may offer an alternative product or allow cancellation/omission of the unavailable item in accordance with the applicable policy.

SECTION 25 – CHARGEBACKS

Customers should first contact Virgo UAP customer service regarding any order, payment, delivery, product or refund issue before initiating a payment chargeback.

A chargeback raised for an amount that has already been validly refunded, delivered or resolved may be disputed by Virgo UAP with the relevant payment provider or financial institution.

Any fraudulent, unauthorized or abusive chargeback activity may result in appropriate action, subject to applicable law.

Customers may contact our customer service team for assistance before initiating a chargeback.

SECTION 26 – CUSTOMER SERVICE

For questions, complaints, order-related issues, product-related queries or assistance regarding the Service, customers may contact Virgo UAP using the following details:

General Queries:
+91 98250 07270

Order Related:
+91 90990 87270

Product Related:
+91 97275 63259

Email:
info@virgouap.com

The website currently states that customer service responds to email queries within approximately 24–48 hours, although queries requiring further investigation may take longer.

SECTION 27 – COMPANY AND GST INFORMATION

Legal Entity:
VIRGO UAP PHARMA PRIVATE LIMITED

GSTIN:
24AAACV6298E1Z7

Address:
SURVEY No. 423/98-B, MAHAGUJARAT INDUSTRIAL ESTATE,
BAVLA - SARKHEJ HIGHWAY, At MORAIYA,
TALUKA - SANAND, Dist. AHMEDABAD,
Ahmedabad, Gujarat – 382213, India.

Website:
shop.virgouap.com

SECTION 28 – CONTACT INFORMATION

Questions regarding these Terms of Service may be sent to:

VIRGO UAP PHARMA PRIVATE LIMITED

Email: info@virgouap.com

General Queries: +91 98250 07270
Order Related: +91 90990 87270
Product Related: +91 97275 63259

Address:
SURVEY No. 423/98-B, MAHAGUJARAT INDUSTRIAL ESTATE,
BAVLA - SARKHEJ HIGHWAY, At MORAIYA, TALUKA - SANAND,
Dist. AHMEDABAD, Ahmedabad, Gujarat – 382213, India.

Last Updated: October 2026