Shipping Policy

SHIPPING POLICY – VIRGO UAP PHARMA PVT. LTD.

 

Last updated: 01/10/2026

 

At Virgo UAP Phamra, we want your order to reach you quickly, safely and in good condition. We work with trusted courier partners across India to deliver your Ayurvedic, nutraceutical and supplement products. Please read this policy so you know what to expect. If you have any questions, write to us at contact@virgouap.com.

Where We Deliver

We currently deliver within India only. We do not ship internationally at this time. If we start shipping outside India in future, we will update this policy before we do. Delivery depends on your pincode being served by our courier partners. You can check this at checkout.

Shipping Charges

  • Free shipping on all orders of ₹999 and above.
  • A shipping charge of ₹90 applies to orders below ₹999.

The order value used for free shipping is the amount of your products after any discount code is applied if any. The shipping charge is shown at checkout before you pay. If a Cash on Delivery (COD) fee applies, it is shown separately at checkout.

Taxes and Charges

All prices include applicable taxes (GST) as per Indian rules. There are no import duties on deliveries within India. If any remote-area or region-specific charge applies, we will tell you before you pay. For questions on taxes or billing, please contact us before placing your order.

Processing and Delivery Time

  • Dispatch: We usually dispatch your order within 24 hours of it being placed. Orders placed after cut-off time, e.g. 2 PM or on Sundays and public holidays are dispatched on the next working day.
  • Delivery: Once dispatched, delivery usually takes 3-7 working days depending on your location. Remote areas may take longer.
  • Possible delays: Dispatch or delivery may be delayed if the product is out of stock, your order needs verification (such as an OTP or COD confirmation), or because of festivals, peak season, bad weather, strikes, or other events outside our control. We will inform you by email, SMS, WhatsApp or phone if your order is delayed.

How Your Order Is Shipped

  1. After you place your order, it enters our processing system. For COD orders, we may ask you to confirm your mobile number by OTP or confirm your order by phone, SMS or WhatsApp. Dispatch begins after this is done.
  2. Your products are checked, securely packed and handed to our courier partner.
  3. You will receive a tracking link or number by email, SMS or WhatsApp once your order is dispatched. You can use it to follow your parcel on the courier partner's website.

Giving Us the Right Address

Please check that your name, full address, pincode and phone number are correct before you place your order. The courier may call you before delivery, so please keep your phone available. If you need to change your address, contact us as soon as possible. We can change it only before the order is dispatched.

If the courier cannot deliver your order because of a wrong or incomplete address, or because you are not available or you refuse the parcel, the parcel is returned to us. In that case, the refund rules in our Refund, Return and Cancellation Policy apply, and repeated refused COD orders may lead to COD being switched off for your number or address.

Receiving Your Order

To protect you and us, please follow these steps when your parcel arrives:

  • Check the parcel before accepting it. If the outer package is damaged, opened or looks tampered with, please do not accept it, take photos or a short video, and tell us right away.
  • Record an unboxing video and take photos when you open the parcel. This helps us solve any problem quickly with the courier.
  • Check your products for damage, leaks, missing items, and the batch number and expiry date.
  • If anything is wrong, email contact@virgouap.com within 10-12 hours of delivery with your order number, photos and video. We will then follow the process in our Refund, Return and Cancellation Policy.

Payment Options

We accept the payment methods through secure payment gateways.

  • Debit and credit cards (Visa, Mastercard, RuPay, American Express)
  • Net banking
  • UPI and wallets
  • Cash on Delivery (COD), where available

COD may not be available for every order, pincode or phone number. We may ask for full or partial online payment in some cases. We never ask for your card PIN, CVV or passwords. Please share an OTP only on our checkout page, and not with anyone who calls or messages you.

Cancellation, Returns and Refunds

Please see our Refund, Return and Cancellation Policy for how to cancel an order, what we accept for return, and how refunds are made.

Delays and Our Responsibility

We try our best to dispatch and deliver on time, but some delays are outside our control, such as courier delays, weather, strikes or government orders. We will keep you informed. If your order is delayed by more than 10 days after dispatch, you may contact us to cancel it and receive a full refund of the amount you paid.